Last Updated: August 28, 2026

At Saher Care, customer satisfaction is important to us. We take great care in packaging and delivering our products. Please read this Refund & Return Policy carefully before making a purchase.

1. Return and Exchange Period

Eligible return or exchange requests must be submitted within 30 days of receiving your order.

To request a return or exchange, please contact Saher Care customer support with your order details and the reason for your request.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, products should generally be:

  • Unused and in their original condition

  • Returned with original packaging where applicable

  • Accompanied by proof of purchase or order details

For hygiene and safety reasons, certain opened, used, or sealed personal-care and beauty products may not be eligible for return or exchange unless they are defective, damaged, or incorrect.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Where applicable, please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product and packaging

After reviewing your request, we will determine the appropriate solution, which may include a replacement, exchange, store credit, or refund where applicable.

4. Non-Returnable Items

Unless required by applicable law or approved by Saher Care, the following may not be eligible for return or refund:

  • Opened or used beauty and personal-care products

  • Products damaged due to improper use or storage by the customer

  • Items returned without prior approval

  • Products without proof of purchase

  • Promotional or clearance items, where stated as non-returnable

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be processed using an appropriate method based on the original payment method and applicable payment provider policies.

Please allow reasonable processing time for the refund to appear in your account.

6. Exchange Process

If your exchange request is approved, we will provide instructions regarding the return of the original product and the dispatch of the replacement product.

Product availability may affect the timing of exchanges.

7. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to:

  • A damaged or defective product

  • An incorrect item sent by Saher Care

  • Another error on our part

In such cases, Saher Care will provide appropriate assistance regarding the return or replacement process.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it will be handled according to this Refund & Return Policy.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact the Saher Care support team through our website and provide your:

  • Order number

  • Full name

  • Contact information

  • Reason for the request

  • Supporting photos or videos, if applicable

Our team will review your request and guide you through the next steps.

10. Changes to This Policy

Saher Care reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact the Saher Care customer support team through our website.